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Frequently Asked Questions

Find answers about onboarding, WhatsApp API setup, automation workflows, campaigns, analytics, billing, integrations, security, and developer tools — all in one place.

Questions

Getting Started

ind answers to the most common questions about Arthix's WhatsApp marketing platform, from getting started to advanced technical integrations.

Getting started with Arthix is simple. Sign up using your business email, create your company profile, and access your dashboard instantly. Our onboarding process guides you through connecting your WhatsApp Business account, importing contacts, and launching your first campaign.

Arthix uses Meta’s official Embedded Signup process for secure WhatsApp Business API onboarding. Simply log in with your Facebook Business account, verify your phone number, and complete setup directly from your dashboard.

You’ll need a verified Facebook Business account, a business phone number, and compliance with Meta’s WhatsApp policies. Arthix guides you through each step during setup.

Most businesses complete setup within 5–10 minutes. If Meta verification is pending, approval time may vary depending on your business documents and verification status.

Yes. You can migrate your existing WhatsApp Business number to Arthix. Our team also supports smooth migration from other WhatsApp Business providers.

Yes. Arthix includes a shared team inbox that allows sales, support, and marketing teams to manage conversations collaboratively from one WhatsApp number.

Yes. Arthix includes a shared team inbox that allows sales, support, and marketing teams to manage conversations collaboratively from one WhatsApp number.

Yes. Arthix is fully responsive and can be accessed from desktops, tablets, and mobile devices for easy communication management anywhere.

Yes. Our support team assists with onboarding, WhatsApp API setup, campaign configuration, and workflow guidance to help businesses get started quick

No coding or technical expertise is required. Arthix is designed with an easy-to-use interface and no-code automation tools for businesses of all sizes.

Yes. Arthix supports migration from other WhatsApp Business Solution Providers while minimizing downtime and setup complexity.
Questions

WhatsApp API

WhatsApp API helps businesses send automated messages easily.

The WhatsApp Business API enables businesses to automate customer communication, send notifications, manage support chats, and scale engagement securely.

Arthix integrates directly with Meta’s official WhatsApp Cloud API infrastructure for secure and reliable messaging services.

You can send promotional campaigns, order updates, reminders, OTPs, customer support replies, chatbot responses, and interactive notifications.

Meta categorizes conversations into Marketing, Utility, Authentication, and Service conversations. Pricing depends on the category and customer region.

Yes. Meta applies messaging tiers based on account quality and engagement performance. Higher quality accounts can send messages to more customers daily.

Templates are reviewed by Meta to ensure compliance with WhatsApp policies. Most approvals are completed within a few minutes to a few hours.

Templates may be rejected if they violate Meta policies, contain restricted content, excessive promotions, or unclear messaging.

Meta verification confirms your business identity and is required for accessing advanced WhatsApp Business API capabilities and higher messaging limits.

Yes. Arthix supports promotional messaging using approved marketing templates compliant with Meta’s policies.

Yes. Arthix supports buttons, quick replies, media messages, and interactive customer engagement experiences.

Yes. You can create interactive templates with call-to-action buttons and quick reply options to improve customer engagement.

A low quality rating may reduce messaging limits or restrict campaigns. Arthix helps monitor account quality and optimize messaging performance.
Questions

Campaigns

Manage, track, and optimize your marketing campaigns.

Broadcast campaigns allow businesses to send personalized messages to multiple customers simultaneously using approved templates.

Yes. Arthix supports bulk messaging campaigns with audience segmentation, scheduling, and analytics tracking.

Broadcast limits depend on your Meta messaging tier and account quality rating.

Yes. Arthix supports dynamic variables like customer name, order details, and custom personalization fields.

Yes. You can track delivery rates, read rates, click performance, engagement metrics, and campaign results in real time.

Yes. Campaigns can be scheduled for specific dates and times directly from the dashboard.

Campaign analytics provide detailed reporting for message delivery, failures, reads, clicks, and engagement activity.

Click tracking measures how many users interacted with links included in your WhatsApp campaigns.

Yes. Arthix supports audience segmentation using tags, customer behavior, lead status, and custom filters.

Yes. You can automate abandoned cart recovery campaigns for e-commerce businesses using WhatsApp workflows.

Yes. Failed campaign messages can be retried depending on delivery conditions and template status.

Customers can opt out of promotional communication, and Arthix helps businesses maintain compliance with WhatsApp messaging policies.
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