WHATSAPP INBOX

WhatsApp Conversation in One Inbox

Use one shared team inbox to manage every customer conversation. Assign chats, collaborate with teammates, and respond faster without switching between multiple WhatsApp windows.

KEY BENEFITS

Why Teams Choose the Arthix Shared Inbox

Keep every WhatsApp conversation organized in one shared inbox. Your team can view, assign, and manage customer chats without losing context.

Reduce response times by routing conversations to the right agent while giving managers complete visibility into every customer interaction.

Built for growing support and sales teams that need faster collaboration without switching between multiple devices or accounts.

Multi-Agent Support

Multiple team members can collaborate on customer conversations without duplicate replies or overlapping work.

Smart Routing

Automatically route chats by language, department, agent, or availability to the right team.

Best-Performing Replies

Save frequently used replies as reusable templates to answer common customer questions in seconds.

Message Search

Quickly search conversations, contacts, and message content from one place.

HOW IT WORKS

Get Started in Three Simple Steps

From connection to conversation in minutes, not days.

Created with Snap
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01

Connect Your WhatsApp

Connect your WhatsApp Business account through our guided setup process.

invite
02

Invite Your Team

Add your support and sales team members and assign appropriate roles.

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03

Start Conversations

Handle customer conversations from one shared inbox, assign chats, and collaborate efficiently.

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DEEP DIVE

Advanced Inbox Capabilities

Powerful sub-features that make every conversation smoother and more productive, enabling faster responses, better organization, seamless collaboration, improved customer insights, and enhanced overall team efficiency.

Real-Time Notifications

Get instant alerts for messages, assignments, and SLA breaches so nothing falls.

Multi-Language Support

Detect the customer's language and route conversations to fluent agents.

Conversation History

Access complete message history for every contact.

Role-Based Access

Control access with granular permissions for agents, managers, and admins.

DETAILED FEATURES

Everything Inside the Inbox

A comprehensive set of tools designed for fast, organized, and effective customer communication.

Quick Replies
Type a shortcode and instantly expand it into a full response. Create unlimited quick replies organized by category for lightning-fast support.
Contact Info Sidebar
View full customer profile with every conversation. See custom fields, tags, previous interactions, and notes without leaving chat window.
Message Labels & Tags
Organize conversations with color-coded labels and custom tags. Filter your inbox by priority, topic, or status to stay on top of what matters most.
Conversation Notes
Add internal notes to any conversation your team can see. Share context between during shift handovers without the customer ever knowing.
File Sharing
Send and receive images, videos, documents, and voice notes directly within the inbox. Drag-and-drop support for files up to 25MB per attachment.
Read Receipts
Track the full lifecycle of every message with real-time status indicators. See when messages are queued, sent, delivered, and read by the recipient.
GET STARTED FREE

Ready to Explore All Features?

Start your Free Plan today and experience every module hands-on. No credit card required, no setup fees, no strings attached.

Official WhatsApp Partner
Enterprise-grade Security
Priority Support
No Credit Card Required