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TEAM COLLABORATION
Organize your support workforce with defined roles, smart assignment rules, and real-time performance insights. Arthix gives every team member exactly the access and tools they need to deliver exceptional customer experiences.
Enhance team productivity with seamless collaboration tools that keep everyone aligned and informed. Real-time updates and shared visibility ensure faster responses and better coordination across tasks.
With flexible role management and performance insights, you can optimize workflows and improve efficiency.
Define Admin, Manager, and Agent roles with granular permissions so every team member sees only what they need.
Auto-assign conversations based on agent availability, skill sets, or round-robin rules for balanced workloads.
Monitor response times, resolution rates, and CSAT scores per agent to identify top performers and coaching opportunities.
Set working hours per agent, configure time zones, and auto-route after-hours conversations to bots or backup teams.
Everything you need to run a world-class team starts with the right tools and systems in place. From communication to task management, having everything centralized helps teams stay organized and efficient.
With powerful features and smart workflows, you can streamline operations and reduce manual effort. This allows your team to focus more on delivering value and less on managing processes.
By enabling better collaboration, visibility, and performance tracking, you can build a high-performing team. Achieve consistency, scale operations smoothly, and deliver exceptional results every time.
Dive deeper into the tools that make cross-team collaboration seamless and secure.
Every team member operates within a clearly defined role, ensuring accountability and security at every level.
Full platform access with complete control over every aspect of the organization.
Team oversight and reporting access without billing or platform-level settings.
Focused on conversations and customer resolution with limited platform settings.
Go beyond basic team management with powerful sub-features designed for high-performing support organizations.
Route conversations by language, topic, or tier to the best agent automatically.
Managers view conversations in real time and assist agents.
Motivate teams with leaderboards tracking speed, CSAT, and performance.
Set agent hours and route off-hours chats automatically to backups.
Start your free trial today and experience every module hands-on. No credit card required, no setup fees, no strings attached.
